A cloud-based and amazingly simple Help Desk module for the employees, from incident to resolution, everything is covered. A centralized solution to manage all your admin/IT tasks, the FlowHCM Help Desk module can be used to track, organize and resolve employees’ issues.
Features
- Service request/complaint/ticket submission.
- Service request/complaint status/response can be entered and checked.
- Email notifications on ticket submission/on response to the submitter/support team.
- Tickets/requests/complaints can be tracked via date range, status, etc. with remarks, ratings, resolution/response time, etc.
